Last Updated: June 4, 2026
At Yobel Design Build, we take great pride in the quality and craftsmanship of our architectural fittings, wardrobe solutions, kitchen hardware, and design-build timber. Because many of our products are highly specialized or customized, we ask that you review our refund and return policies below.
1. Inspection and Reporting
We require all customers to inspect items upon delivery.
- Transit Damage: Any physical damage or missing components must be reported within 48 hours of delivery.
- Contact details: Send photos of the packaging and item damages directly to our support desk via WhatsApp at 0148 433 866.
2. Custom and Made-to-Order Products
Please note the following restrictions for bespoke orders:
- Custom Cut Boards and Wardrobe Panels: Once boards have been cut, laminated, or finished to your dimensions, orders are non-refundable and cannot be returned unless there is a manufacturer manufacturing defect.
- Bespoke Furniture: Handcrafted items such as custom dining tables and lounge chairs are made to order and are not eligible for returns or change-of-mind refunds.
3. Standard Hardware and Fittings
Standard products in our catalog (such as slides, handles, hinges, hooks, and organizers) are eligible for returns under the following conditions:
- Returns must be initiated within 7 days of delivery.
- Items must be in their original, unused condition, inside the original manufacturer packaging, with all mounting screws and instruction sets intact.
- Return shipping fees are the responsibility of the client unless the return is due to a Yobel dispatch error.
4. Refund Processing
Once a return is received and inspected at our Nairobi warehouse, we will notify you of the status. Approved refunds will be processed within 3 to 5 business days via the original payment method (M-Pesa or bank transfer). A restocking fee of 10% may apply to large bulk hardware orders.
